A mother whose home was flooded almost two weeks ago says that she has received no help despite contacting local authorities numerous times.

Michelle Wade-Green, who lives on Circuit Lane in Southcote, described how floodwaters overwhelmed her property within the hour on Friday, January 5.

The mother-of-four said flooding started at midnight and by 1am the whole house was knee-deep in river water. Two other properties on her road were also reportedly flooded by 3am.

Mrs Wade-Green said that the water dispersed from her home within 24 hours leaving behind an entirely ruined downstairs - plastered with mud, leaves, and an 'awful stench'.

She said: “All the children were crying. I have a 22 year old, an 18 year old, a 13 year old, and a six year old, and even the older ones were crying.

“We were all frantically running around gathering the possessions and stuff we couldn’t replace.”

Mrs Wade-Green has since contacted the Environment Agency and her local MP Alok Sharma but has had no response.

“Nothing has changed,” she said. “We’ve had no contact from anyone yet. We have sent out letters of complaints.”

Mrs Wade-Green explained that over the course of 10 years her property has flooded on three occasions and she is urgently calling for change.

“The last time this happened it took two months for the water to breach the house, this time it was two hours.”

The family are now all staying with relatives while they wait to be moved into temporary accommodation.

“This all plays such an impact on the children,” Mrs Wade-Green said. “One of them is sitting her A Levels this year and no longer has her own space.”

An Environment Agency spokesperson said:

“While many rivers have peaked with water levels now stabilising and gradually decreasing, we continue to monitor and respond to the impacts of the recent flooding across South East England.

“Our thoughts remain with all those who have been affected.

“Environment Agency teams remain out on the ground, working 24/7 to minimise the impacts of flooding where possible by operating flood defences, flood relief channels, deploying pumps and clearing watercourses.

“So far, over 81,000 properties in England have been protected in the last few days. We urge people not to drive though floodwater and to follow the advice of local emergency services on the roads.

“People should continue to check their flood risk, sign up for free flood warnings and keep up to date with the latest situation.”