A FRUSTRATED mother has criticised taxi services throughout the town after many of them refused to take her disabled son as part of the fare.

Jacci Michaels' son Levi has cerebral palsy and the family continue to be turned down by taxi companies who claim to accommodate disabled passengers.

Levi, 26, lives at home with his parents and requires constant supervision, as he is without the ability to walk or communicate properly.

On Saturday (July 28), the family went to The British Legion in Tilehurst and spent nearly four hours trying to find a company that would take Levi.

Mrs Michaels said: "I want to know how these companies get their licenses in the first place. They are supposed to provide a service to all people, as well as those who are disabled.

"Levi loves his music and we want him to be involved as much as possible. He should not have to be left out of social events because taxi companies won't accept him.

"They all say they accept disabled passengers on their websites. I called them up [on Saturday] and they said they would be happy to take us to our home and then as soon as you mention that you have a disabled son, they turn you down.

"Judging by the reaction on social media, we are not on our own. I have seen lots of posts from people who have been turned down."

Levi was born with his condition and often has to stay at home with supervision when the family decide to go out for an evening.

His father Sean worked as a taxi driver for 20 years and continues to be disappointed with the quality of services available to his son.

The family, based on Empress Road, Calcot, have approached Reading Borough Council (RBC) to air their concerns about which companies are being given licenses.

A council spokesman added: “It is important that the behaviour of taxi drivers licensed by the council meet the high standards expected and the council takes action when required.

"We are awaiting further information from Mrs Michaels and once received we will investigate the situation further.”