Train cancellations on major London to Reading route amid power supply failure.
Great Western Railway (GWR) trains between London Paddington and Reading may be cancelled, delayed or terminated due to a power supply failure affecting the overhead electric wires.
Disruption is expected until 7pm today (Saturday, September 5).
A spokesperson said: "We are investigating the cause with Network Rail.
"We are sorry for the disruption to your journey today"
Passengers are being offered alternative travel options at no extra cost.
GWR tickets are being accepted on Chiltern Railways services between Oxford and London Marylebone, South Western Railway services between Reading and London Waterloo, and on the London Underground’s Bakerloo and Jubilee lines.
Replacement road transport has not been requested at this time, but GWR said it is monitoring the situation and will provide updates if this changes.
If your train is cancelled, you may travel on either of the two services before, or two services after, your original train.
If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.
Journey planners, live departure boards, and station staff are available to help customers check their routes and find alternative options.
GWR has assured passengers that no one will be left stranded.
The spokesperson said: "If you miss the last train of the day due to cancellation or because another train was delayed, we won't leave you stranded."
Customers can contact GWR for help and information through a variety of channels, including social media, phone, and at stations.
The GWR team is available on X (@GWRHelp), Facebook Messenger (@gwruk), Instagram (@gwruk), and WhatsApp on 07890 608043.
Phone support is available by calling 03457 000 125.
Passengers delayed by 15 minutes or more are eligible for Delay Repay compensation and are advised to keep their tickets and visit GWR.com/DelayRepay to make a claim.
GWR has apologised for the disruption and thanked passengers for their patience while engineers work to restore normal service.
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