The best and worst GP surgeries in Reading to get through over the phone have been revealed in the results of a national survey.
Results of the NHS GP Patient Survey 2026 have been revealed after patients were asked to fill in questionnaires about their experiences.
The survey measures how surgeries are rated across a range of topics, including how easy it is to get through on the phone, making an appointment, access to online services and overall satisfaction.
The Chronicle has put together the best and worst surgeries for patient experience over the phone.
Chapel Row Surgery in Bucklebury has emerged as the top-rated GP practice for reaching a receptionist over the phone.
Eighty-seven per cent of patients at the surgery said it was easy to get through to them in the NHS survey.
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This was followed by Abbey Medical Centre in Broad Street Mall at 86 per cent and Pembroke Surgery in Alexandra Road at 81 per cent.
Mortimer Surgery was next on the list at 78 per cent.
Other practices rated highly include The Boat House Surgery (74 per cent), Chatham Street Surgery (64 per cent), and Long Barn Lane Surgery (63 per cent).
The survey also highlighted where patients found it most difficult to get through by phone.
Just 12 per cent of patients found it easy to reach South Reading & Shinfield Group Medical Practice, Westwood Road Surgery, and Grovelands Medical Centre by phone.
Other practices with low scores included Milman & Kennet Surgery (11 per cent) and Long Barn Lane Surgery (nine per cent).
Easiest 10 GPs in Reading to reach by phone:
- Chapel Row Surgery – 87%
- Abbey Medical Centre – 86%
- Pembroke Surgery – 81%
- Mortimer Surgery – 78%
- The Boat House Surgery – 74%
- Chatham Street Surgery – 64%
- Long Barn Lane Surgery – 63%
- Melrose Surgery – 59%
- Russell Street Surgery – 57%
- Westwood Road Surgery – 57%
Top 10 GPs most difficult to reach by phone:
- South Reading & Shinfield Group Med Prac – 12%
- Westwood Road Surgery – 12%
- Grovelands Medical Centre – 12%
- Milman & Kennet Surgery – 11%
- Long Barn Lane Surgery – 9%
- The Boat House Surgery – 8%
- Broad Street Health Centre – 6%
- Mortimer Surgery – 6%
- Russell Street Surgery – 6%
- Theale Medical Centre – 5%
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