Reading Buses has responded to the claim drivers are not using dedicated lanes on a major route through the town.
There have been bus lanes along the A33 running between Reading town centre and junction 11 of the M4 for years, with roadworks taking place to establish lanes along the whole route.
Complaints have been made about the lanes not being used by a member of Reading Borough Council's Older Persons Working Group and Asif Rashid, the chairman of the Reading Taxi Association.
Responding to the claims made, a spokesperson for Reading Buses said: "Our buses use the A33 bus lanes when it is appropriate for them to do so. There are several locations along the A33 that some bus routes turn off to serve, whilst other routes continue the whole way along.
READ MORE: Complaint that bus drivers aren't using dedicated lanes on the A33
"If the bus route turns right, for example, the greenwave 50 from Reading to Green Park, the bus will need to move out of the bus lane across into the outside lane as it is not possible to turn right from the inside lane.
"The driver will do this when there is a convenient gap in the traffic flow rather than waiting until the absolute last minute, for the benefit of all concerned.
"The bus lanes also accommodate the bus stops along the A33, some of which attract a lot of passengers, where otherwise the bus would be blocking the main traffic flow.
"Additional stops are going to be added as more sections of bus lane are added over time."
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Meanwhile, a resident filed a formal complaint to Reading Borough Council with a similar claim about the bus lanes along the B3031 Basingstoke Road, which runs parallel to the A33.
The complainant, who asked not to be named said: "I am a daily commuter and pass through the Basingstoke Road between Bennet Road and Hartland Road.
"In my observation in the last six months especially during the commute to office hours.
"The buses and taxi cabs never use the bus lane but the normal road as others, which defeats the purpose of having a bus lane and builds longer traffic queues."
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The man requested that the lane and junction of Basingstoke Road and Bennet Road be adjusted to allow traffic to flow better.
The junction can be a pinch point during the evening rush hour.
A transport planning officer responded that the council is exploring adjustments to the junction, but no project has been confirmed yet.
Basingstoke Road has a southbound bus lane between its junctions with Rose Kiln Lane and Bennet Road and a northbound bus lane between Acre Road and Bennet Road.
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