A MAN who wanted to treat his ex-husband staying in a hospice suffering with brain cancer was outraged when his takeaway never showed up.

The customer, in Reading, who didn’t want to be named, ordered a meal from Deliveroo for his ex-partner, who is now also is his close friend, saying it “could be one of the last” proper meals as he “only has weeks” to live.

He placed an order for Reading-based Jollibee on the Deliveroo app on June 12 as his friend loves loved crispy chicken and he wanted to treat him.

“I go and visit my ex-husband everyday at the hospice and I always want to look after him and make sure he is eating well,” he said.

“This takeaway was a nice treat for him as he also had a couple of friends come over so it was going to be a special thing for us to do as it seems like he only has weeks to live."

When the customer saw the delivery driver was around five minutes away, he decided to go out and stand outside the hospice to wait.

He claimed the driver then phoned him to say he couldn’t speak English, hung up and the food was never delivered.

But the man reported it had been marked down a delivered on the app.

“I was in such a rage,” he added.

“I went onto the live chat straight away and asked what happened, when I was chatting to one of my ex-husband’s friends in the hospice for a couple of minutes I then look at the chat on my phone and the customer service person had left the chat.”

Attempting to reach out on the live chat again, he said no one was responding to him so he called the customer services number.

“I was offered no refund or compensation and they just told me because the order said it had been delivered there was nothing they could do.”

And the man isn’t the only one who’s had this happen.

His friend also experienced the same issue last week when he ordered from Deliveroo and reportedly had the same delivery driver.

The friend also said he never received his order and received the same called from the driver saying he couldn’t speak English.

Reading Chronicle contacted Deliveroo for a statement on this matter.

A Deliveroo spokesperson said: "Having investigated, we can see there has been some confusion around the delivery address and making contact with the recipient of the order.

“We've apologised to the customer and offered a full refund alongside a gesture of goodwill."

However, in response to this the customer is still wondering why Deliveroo is only refunding the money now he has gone to the local media about it.

He said: “I really don’t need a refund.

“It’s the principle on how awful they are when I raised the issue.

“I really want to meet these culprits; they have contacts of their drivers and maybe they should get the police involved too.”