A Shinfield care home has been praised by national inspectors for its individualised approach to care.
The Care Quality Commission’s (CQC) report gave Care UK’s Parsons Grange, on Westall Street, an overall ‘Good’ rating, following an unannounced inspection.
The team impressed CQC inspectors by empowering residents to be as independent as possible.
Team members were seen asking residents for their opinions and communicating with residents in specific ways tailored to the individual including using hand gestures and pictures or symbols as well as verbally.
Additionally, inspectors noted the team were kind and friendly, and attentive to the resident’s needs.
To assess service standards at Parsons Grange, the CQC inspectors spoke with team members, residents, and their visiting relatives on the day of the inspection.
Above: Parsons Grange team celebrating their success
They also reviewed the records and procedures already in place at the care home.
Customer Relations Manager at Parsons Grange, Claire Usher, said: “We are thrilled to receive this Good CQC rating.
“It's wonderful to see the encouraging remarks from the CQC inspectors.
"It is a real tribute to the team's dedication and commitment to continuing to deliver individualised, high-quality care while adjusting to the changing restrictions of the pandemic.
“I want to offer my heartfelt appreciation to everyone at Parsons Grange for their dedication, especially over the last 24 months.
"They are the reason that our care home is such a wonderful environment for all of the residents to live, and I appreciate all they do on a daily basis.”
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