Reading's best and worst rated GP surgeries according to the patients that use them have been revealed.

The latest results of the GP Patient Survey 2021 were published on Thursday, July 8, after 5,520 questionnaires were sent out.

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A total of 1,729 were returned completed, demonstrating a response rate of 31 per cent.

The GP Patient Survey measures patients’ experiences across a range of topics, including making an appointment, access to online services and out-of-hours services.

Balmore Park Surgery was named the best surgery in Reading according to patients, with an overall approval rating of 96 per cent.

Parkside Practice, Grovelands Medical Centre, Pembroke Surgery, University Medical Group, and Melrose surgery had approval rates of above 80 per cent overall.

However at the other end of the table, Western Elms & Circuit Lane Surgeries was ranked at the bottom and scored just 67 per cent.

Reading Chronicle:

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London Street Surgery, Chatham Street Surgery, Milman and Kennet Surgery, Long barn Lane Surgery, Western Elms & Circuit Lane Surgeries, Russell Street Surgery, Parkside Practice, and Reading's Walk-In Health Centre all fell below the national average of 83 per cent.

In terms of getting through to a staff member on the phone, which has been a widely reported problem since Covid lockdown restrictions were eased, Pembroke Surgery came out on top with a performance score of 94 per cent.

Only 42 per cent of patients at Western Elms & Circuit Lane Surgeries said it was 'easy' to get through to someone.

Here is the full list of GP surgeries, and the percentage of people who claim it was 'easy' to get through to someone at the GP via phone call:

- London Street surgery -- 68%

- Balmore Park Surgery -- 86%

- Chatham Street Surgery -- 59%

- Milman & Kennet Surgery -- 57%

- Parkside Practice -- 74%

- Long Barn Lane Surgery -- 69%

- Western Elms & Circuit Lane Surgeries -- 42%

- Grovelands Medical Centre -- 77%

- Pembroke Surgery -- 94%

- University Medical Group -- 83%

- Russell Street Surgery -- 81%

- Melrose Surgery -- 58%

- Reading Walk-in Health Centre -- 63%