LOCAL face to face access points will be set up across Slough as the customer service centre remains closed.

Slough Borough Council has announced MyCouncil will not be reopened after lockdown, but prior to this, a decision was already made to close the customer service centre in early summer.

MyCouncil has been closed due to the coronavirus pandemic since March.

Residents needing to meet face to face with the council’s customer services or housing team can make an appointment to go to local access points which will be set up in areas such as Langley, Cippenham and Britwell libraries.

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The opening dates of these local access points are unknown due to the developing Covid-19 crisis.

Chalvey and other areas are also planned to have access points.

Cash payments will not be accepted – but locals and businesses can still pay for many services online and council tax or rent can also be paid over the phone and in cash at post offices or any PayZone outlet.

This move is part of the council’s ongoing transformation programme which will supposedly improve and modernise Slough Borough Council’s systems, processes and interactions with residents, placing resources where they are needed and making it easier for people to access the services they need.

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Joe Carter, director of transformation, said: “The way people have been contacting us has dramatically changed since lockdown began; with many residents who used to come and see us finding how much easier it is and just how much they can do online or over the phone.

“But we know there are residents who can’t contact us online or may need extra help and we want to free up our face to face advisors for those who need this the most.

“So our message is, don’t go backwards, continue to do it online or on the phone as you have been during lockdown and now, if you do need to see us face to face you can make an appointment and you will not have to travel into the town centre to do so.”

A letter with information on the new arrangements is being sent to all households in the borough.