As Customer Experience (CX) specialists, insight6 recognise that the Reading Retail Awards is a fantastic platform to help reward, highlight and appreciate all the hard work that retailers across the area put in, to deliver customer service excellence.

From the RRA event production team, Stephanie Maynard of The Event Crew said: “we are delighted to welcome insight6 on board this year to help us ensure the winners in this extra special year, really do deliver excellence in the retail sector in and around the town. With their help, we will be announcing the lucky finalists in next week’s paper!”

Evidenced through their own independent mystery shopping programme, Graeme Beever Customer Experience Director for Reading said: “it is clear to see that the vast majority of Reading retailers deliver a first-class Customer Experience.

This year, insight6 are proud to sponsor the category of - Independent Retailer of the year, supporting all the independent retailers who demonstrate an innovative and exemplary customer service experience.

These independent retailers make up an ever-growing population and support many different sectors of business from coffee shops to bars and restaurants, to specialist optical and food stores.

All places that give their customers compelling reasons to return and provide something different than the larger multiple store chains”.

If you would like to guarantee your seat as we recognise and celebrate outstanding retailing at this year’s 10th Anniversary awards evening taking place at The Hilton Hotel Reading on Saturday September 28, a limited number of tickets are now on sale priced at £75 each and available from

Lucky finalists will be announced in next week’s paper!