CUSTOMER satisfaction for Reading Buses has risen to 94 per cent, it has been announced today (March 14).
A national independent survey has given the company its highest score to date.
In the latest Transport Focus bus survey results published today, Reading Buses has risen to sixth out of 68 bus operators in England, and ranked as number one of the 31 bus companies within unitary authority areas.
Findings indicated that there had been improvements in satisfaction with punctuality, as well as journey time.
Reading Buses chief executive officer Robert William said: "We always seek to work alongside local authorities and utilities to plan for known roadworks.
"We go the extra mile for customers by re-deploying resources when emergency roadworks or abnormal congestion occurs.
"We keep customers up-to-date through social media and our app helps customers know where their bus is with live tracking."
Using technology, Reading Buses say they have speeded up boarding, which has reduced customer dissatisfaction with boarding time.
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