The Belamie Gables care home in Hyde End Road, Spencers Wood, was given an overall rating of “requires improvement” following a visit by Care Quality Commission (CQC) inspectors last November.

Although staff were said to be caring, the improvements since the last CQC visit in July had not turned the corner fast enough and overworked carers were said to reduce the home’s ability to safeguard residents.

The report said: “Although staff training had been updated, the provider’s response to safeguarding concerns remained inconsistent.

“Some safeguarding incidents had been reported to the local authority and the CQC, and investigated appropriately. However, one safeguarding incident had not been identified or reported by the provider. People told us that this incident had disturbed them and made them anxious.”

In the report published last Thursday, one particular incident was described where a patient who needed one-to-one attention was found outside the home without wet-weather clothing in the rain.

A nurse who was part way through administering medication then had to rush to help and was at risk of not being able to properly manage medicating patients.

One worker told inspectors: “There aren’t enough staff to meet people’s wishes, just their needs.”

A lack of training in some areas, especially looking after those with dementia, was raised by more than one member of staff and more information in dealing with those patients was desired.

A spokesman for the home said: “The company and our staff are clearly disappointed with the report, however, we have recognised and have already begun to address many of the improvements required that were raised by our inspection in November 2014.

“As the report highlighted, the home has not broken its staffing levels, however, since the day of inspection we have already recruited additional committed, caring staff and have run a number of training workshops in order to support and develop our team.

“As the CQC, relatives and residents have agreed, we are a very caring home which is perhaps the most important factor in creating a positive environment and providing a quality service for people that live with dementia.”