Medicare on Oxford Road was found to make a number of improvements as part of a focused inspection by the Care Quality Commission

Medicare on Oxford Road was put under the microscope by the Care Quality Commission following a critical inspection in May.

The governing body reported multiple breaches of the Health and Social Care Act 2008, but the practice has been commended for taking effective action.

The report reads: "At our previous inspection in May 2017 we found a number of shortfalls in the practice’s governance procedures that showed that it was not well led.

"Details of how patients could make a complaint were displayed in the waiting room. A system had been implemented to actively monitor patient referrals to ensure they had been received and actioned.

"Staff interviewed demonstrated an understanding of confidentiality and how it should be maintained.

"Effective action had been taken to address shortfalls we had identified in our previous inspection and staff had worked hard to implement them.

"The practice now received national patient safety alerts, recruitment procedures were more robust, risk assessment had improved, patient referrals were actively monitored and staff’s performance was appraised."

The most recent visit to Medicare in October resulted in no further action being taken against the practice.