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Published: Thursday, 21st August, 2008 08:00

Frustrated fans in festival stampede

By James Kell

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Image related to story, see caption or article text

Security lead an injured fan to safety

Pic by: Nitu Mistry

READING Festival got off to a chaotic start yesterday (Wednesday) as angry punters stampeded past stewards, leaving some revellers hurt and badly shaken.

Frustrated fans had been queuing from the early hours to get their hands on remaining last minute 'earlybird’ passes or to pick up pre-ordered tickets, and a huge crowd crushed against barriers at the main entrance next to Rivermead Leisure Centre.

The Chronicle was on hand to record the mood of early festival arrivals, which was initially good-humoured until around 12.30pm when fans broke through railings and began climbing an embankment to avoid security staff, triggering a mad rush for the ticket office.

Eighteen-year-old Lauren Butler from Woodley suffered a panic attack and had to be dragged out of the crowd as staff lost control.

Lauren had been out celebrating her friend’s 18th birthday and had been queuing with him since 4am.The second year TVU photography student said: “I’ve been to the festival before and this is the first time I’ve seen it like this.

“When it started I had a panic attack and I was sick and shaking, and then I blacked out. I don’t know how I got to the other side.

“There’s no organisation. They could have just opened the gates at nine this morning and got it over with rather than keep everyone waiting. I’ve had one bottle of water and nothing to eat because there’s nowhere to eat and once you’re out of the line that’s it, you have to go the back.

“They’ve changed the way they organise it and it’s a mess. People are just tired and hungry and thirsty and the staff coming up to the front every two minutes and then walking away. It is just winding everybody up.

“I just want to go home now and have a shower and a sleep.”

Auden Leeke, 17, also from Woodley said: “I’ve got a balance disability and about three rows of people came from behind me and knocked me over. It was really scary.”

A girl was taken out of the crowd in a 'fireman’s lift’ by security staff and another group were shouting for a medic when one of their friends fainted.

Standing outside the crowd looking down from the embankment, Reading man Ali Parkinson said: “They’ve got everyone in a big cow pen and left them there. I’ve been before and it’s never usually like this.”

Noel Painting, deputy festival director at Festival Republic said: “We had a lot of people come very early, more than we had expected, there were several thousand people there.

“What we did was manage the situation, but it’s something we will look into for next year. We had a much higher than anticipated early arrival.”

People had travelled from far and wide to get this year’s festival. Pierre Petit and his friends Hannah Riley and Ben Backhouse had flown from Guernsey at 5am and taken a train from Southampton to Reading.

Pierre said: “There’s nine of us here now but there’s a group of about 22 of us coming in total. We’re here for the whole weekend and we can’t wait for it to get started.”

ashley

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Aug 21 08 13:32

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Suzanne

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Aug 21 08 18:36

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It's outrageous that our young people were treated in this way. My son and step-son queued for 15 hours for the privilege of handing over £165! The organisers should have opened the ticket office by 9am at the latest instead of sitting inside the kiosk eating their lunches! Why couldn't tickets be sold from other outlets in Reading to ease any potential congestion? The organisers must surely know from experience the numbers of festival goers would be high and should have made suitable provision. Without festival goers willing to buy the over priced tickets, there would be no festival - so think on organisers!

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Dan

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Aug 21 08 20:10

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it was a joke, also not how they raised the price from £155 on the website to £170 on the door

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LocalGirl

Aug 21 08 23:33

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This could all be avoided if Festival Republic either (a)officially announce how many tickets will be on sale at the gate and from what time, instead of pretending every year that there aren't any, or (b) actually selling all of the tickets via the licensed outlets.

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Adrienne Ellery

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Aug 22 08 00:31

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My daughter also queued for more than 12 hours, she said that she felt like she was being crushed, clearly these so called organisers put money before safety. I can remember well the scenes from Hillsborough, It was more luck than judgement that a tragedy didn\'t happen, shame on the organisers.

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Tom

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Aug 26 08 13:10

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I queued for 11 in the evening till 5 o'clock (pm) when I eventually got a ticket, during that time we were treated like cattle moved from one pen to the next not knowing when they would open the box office. They eventually were forced to open when the stampede occured after being taunted by security. They only had 4-5 staff working the desks for around 5000 people, taking about 40 seconds to a minute to serve one person.rnrnEventually a official came and said that there was a problem , to which the solution was to widen the queue. Turned out the problem wasnt the fact that people were fainting/ having panic attacks or hadnt had water for 10 hours on a hot day, but was that the queue was so long it was on the Richfield ave. This made everything 10 times worse.rnrnA few hours later another official came and just stated that if the crowd didnt stop pushing that tickets would be removed from sale, which would have definatly caused a riot.rnrnPersonally Festival Repulic should be sued, Its miracle nobody was seriously hurt in the stampedes or in the crushing surges, their staff were unprofessional and downright neglegent.

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Sarah

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Aug 27 08 14:34

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When you are at the front at a gig, with everyone pushing behind you, staff give out water and make sure nobody is getting hurt. The queue on wednesday was no different to this and at one point, a member of staff came through the crowd with water. We all asked if we could have some, he said no and carried on. If they had been organised, they couldve got water to everyone. In the end, after queuing for 11 hours, me and my friend had to give up and leave to find water and food, coming away from it with nothing. If they do sell all tickets before the festival and not keep any on the door next year, they should sell them on random days each month running up to the festival, releasing them gradually so people get a fair chance to get them.

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Reading Local

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Aug 27 08 14:42

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It\'s high time they got rid of the whole festival and moved it elsewheres - there are many of us sick and tired of the inconvenience it causes - move it out of town to some big field that is surrounded by more fields and nothing else !!!!

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MarkJ

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Aug 27 08 17:49

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Festival Republic need to do the following without lame excuses:rn1) Stop the touts ripping genuine Festival goers not only on the street but sites like Ebay.rn2) Allocate a greater amount of tickets available for purchase through HMV, Waitrose and the Tourist Office in Reading (acording to my calculations there are less than 1500 tickets available for Reading folk to purchase in person.)rnFestival Republic are very good at shying away from their responsibilty regarding touts, one tried and proven method is to do a "Glastonbury". If people were required to register and send off a photo before hand that would appear on their ticket then this would put an end to touting of all sorts. How many Glastonbury tickets were on Ebay this year? None. It makes me sick to see people trying to charge 300-400 for a Weekend ticket on Ebay. Even worse are the nasty touts who hang around on the weekend charging far more, with the Thames Valley Police standing around not moving these people on, or better still arresting these people with ilegal street trading.rnReading Borough Council should act by threatening to revoke the licence if changes are not made to the way that tickets are sold.

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